Executive Interviews
Want to know what top executives in the industry are thinking?
Want to know where the industry is heading?
Want to know what the challenges are and how to overcome them?
Educate yourself with answers to today's
top industry topics - these exclusive interviews are only on ContactCenterWorld.com!
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 | If Only Money Grew on Trees!In the current state of economy uncertainty, it's interesting to ponder what professionals would do in their contact centers with unlimited funds. From technology improvements to employee retention, our members share their thoughts with us. | Published: February 28, 2010 |
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 | Remote Workers: Benefits and PitfallsAs time goes, remote workers may become the norm rather than the exception. In the exclusive interview with Sarah-Jane Heber-Hall, Operations Director at Computertel Ltd, the various aspects of remote workers are discussed. | Published: December 3, 2009 |
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 | The Economy: Better or Worse?The experts all claim that the economic crisis is nearing its end, but is it really? How will the contact center industry move forward as the business community begins to rebuild? Paul Kavanagh, Managing Director of Sportingbet, answers these questions in this exclusive interview. | Published: November 24, 2009 |
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 | Our Passion To Care About Our CustomersOzge Tekalp, Management Director, FORTIS TURKEY, offers some insight into her recent win for Best Contact Center! Ozge is one of the presenters at the Top Ranking Performers Conference in Las Vegas. | Published: August 25, 2009 |
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| Leadership Through Empowerment and Engagement!Seamus Osborne, Contact Centre Manager at Vhi Healthcare, tells us what it takes to be an Exceptional leader! Seamus is one of the presenters at the Top Performers Conference in London. | Published: April 13, 2009 |
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| Providing World-Class Customer Service!Troy Cox, Operations Manager at Sportingbet, offers some insight into providing exceptional Customer Service! Troy is one of the presenters at the Top Ranking Performers Conference in London.
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| Technological Revolution!Technology is constantly evolving, and the influx of new applications is changing the way people interact and communicate. We ask industry professionals if there is any new technology they would love to implement to bring their customer service to the next level. | Published: March 31, 2009 |
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| Worth its Weight in Gold!A Roman author once said “Many receive advice, only the wise profit from it.” Here is your chance to profit from other industry professionals as they provide you with practical and effective advice on Contact Center operations. | Published: March 30, 2009 |
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| Tips on Technology to Improve Customer ServiceAre you using technology to improve customer service? Do the customers know that? Members from around the globe share with us their tips on improving customer service. They offer tips from the point of view of the customer and the company! | Published: March 27, 2009 |
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| Learning From Our MistakesWe all make mistakes, whether big or small, it's how we handle our mistakes that makes the difference. We asked some of our members to share their past experiences dealing with mistakes. | Published: March 25, 2009 |
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| What Is Your Priority?Priorities change very quickly, and are often different center to center. So, we asked our members to share their number one contact center priority. Hear what they had to say! | Published: March 24, 2009 |
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| How to Improve Customer Service in One Easy Step!If you could give one tip that would help your staff improve customer service, what would it be? We ask several industry professionals for their tips so we could share them with you. | Published: March 23, 2009 |
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