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on ContactCenterWorld.com this week:

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Showing 1 to 15 of 20 Service Stories

Wireless Provider, Car Insurance, Airline... Hero Or Villain?
We may hate having to pay the bill, but it is possible to have a good contact center experience with a car insurance agency.

DSL Provider, Hotel, Software Manufacturer, Airline... Hero Or Villain?
Booking vacations or calling contact centers to purchase software or DSL services can lead good and bad experiences.

Villains...TV, Phone & Cable Companies Failed To Meet Customer Expectations
What can you do when you keep getting bounced around from department to department or you never seem to get the answers you need? Here are three contact centers that failed to meet customer expectations.

Villains...Poor Service Leads To Lost Customers
Most people don’t mind navigating through IVR when they call a contact center as long as it eventually gets them to where they need to be - poor service leads to lost customers.

Heroes...Great Service = Customer Loyalty
Great service equals customer loyalty and when your contact center promises to call back a customer, you may surprise them by actually keeping to your word.

Heroes... Cable, Travel & Storage - 3 Companies Pleasing 3 Customers
(Premium Content)
If your contact centers agents are knowledgeable about your products and services you could turn around a customer from wanting to cancel to wanting to buy. Here are some examples of three contact centers currently pleasing customers.

Heroes...Insurance Companies' Service Up To Par
(Premium Content)
Some people anticipate poor customer service when they get in touch with a contact center but there are positive experiences out there. Here are some examples of contact centers that are up to par.

Villain...Outbound Telemarketer Calls
(Premium Content)
Carl Friesen of Global Reach Communications goes over his troubles with telemarketers and why he doesn't usually buy anything.

Villain...Canadian Bank With Less Than 'Royal' Attitude
(Premium Content)
Sharon Price, Financial Manager at ContactCenterWorld.com, wanted urgent results in a credit card crisis.

Hero...CIBC Comes Through In Stressful Times
(Premium Content)
this person found out the hard way where money can end up!

Hero...Voice Mail Greeting With Answers
(Premium Content)
A voice mail experience that really impressed

Villain...Poor Service From Retail Finance Company
(Premium Content)
A major finance company in the UK fails again and again on customer care and service

Villain...Communication Company Ignores Customer Who Cancels
(Premium Content)
A customer of a cable communications company tells about his poor experience with one of the UK's biggest cable operators

Hero...A Utility That Cares
(Premium Content)
Waiting in queues isn't always a bad thing - if the company can follow through.

Hero...Technical Support Team On Top Of Things
(Premium Content)
This popular company worked hard to correct a mistake, and insure excellent customer service

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