A fully-integrated 4- day Certificate Program built around People, Tools, and Operations for Supervisors and Managers.

"The conference brings together outstanding speakers, case studies, exhibitors, networking and discussion around the key areas of workforce management, lifestyle and people planning, management information/targeting and performance optimisation and development. In addition this year, four specialist one-day events will run alongside the main conference.

This year's conference is titled "Customer Experience Excellence" and will explore themes such as leadership in customer service, recruiting, metrics, reducing stress and employee egagement.

On May 25th and 26th of 2010, the Portuguese Association for Contact Centers (APCC) will host another edition of the international conference CCPortugal, with this year’s theme being: Consumer Experience Innovation - The Challenge of Attracting and Delighting Consumers Sustainably. This event will bring together influential keynote speakers as well as top and middle management

Learn from the undisputed best in the industry and improve your contact center performance - This regional conference will have presenters from all over the Americas sharing their secrets, challenges and best practices.

Learn from the undisputed best in the industry and improve your contact center performance - This regional conference will have presenters from all over the EMEA region sharing their secrets, challenges and best practices.

Learn from the undisputed best in the industry and improve your contact center performance - This regional conference will have presenters from all over the APAC region sharing their secrets, challenges and best practices.