Share the Experience Get helpdesk people to talk about experiences of good and bad customer service in team meetings. To provide feedback on what the difference is. If you need them to chase a supplier then get your helpdesk people to do it. Where possible get them out... View This Tip
We are living in a world where social and cultural changes influence the requirements of customer services and customer communications. The generation of the so-called “Digital Native” demands a new approach to customer care.
Extensive research of 4,000 European consumers tracks customer preferences and reveals that subscribers rate commitments to better service as more important than discounts by a 2 to 1 margin.
From this article one can learn how to process up to 80% of incoming calls automatically, smooth out call peack loads, save efforts with unified inbox, save employee time on daily communications, improve call processing at all company sites, control and improve staff ptoductivity with VoIP software.
Do you feel that speech technology will eventually replace the contact centre agent? We asked Industry professionals for their opinions on this question.
2010 Top Ranking Performers
5th Annual Top Ranking Performers Conference
Learn from the undisputed best in the industry and improve your contact center performance - all presenters will be 2010 award winners sharing their secrets, challenges and best practices.
5th Annual Top Ranking Performers Conference - Hundreds of ideas will be presented by the best in the World, All presenters are practitioners - they do what you do day in and day out
2010 Top Outsourcer RankingsVendors - looking for customer satisfaction certification? We have just released our Customer Satisfaction Certification Program!
ContactCenterWorld Forums - Got something about the contact center industry you want to share? Got a question you want to ask industry professionals? Then log into out forums and connect with our global members today!
